Clever title, eh? Mark Geiger, regional director of engineering for Suddenlink has published an article in the Times-Standard (for RTC’s weekly Tech Beat) about the switchover from Cox to Suddenlink. This particularly affects Internet subscribers who must create suddenlink.net email accounts to replace their cox.net accounts. All well and good. But it appears that Suddenlink only wants to help people using Windows machines (and then only certain flavors of the OS). They have a tool you can download to help transition your data but it’s a Windows only application. Their instructions for setting up your email accounts in your mail aplication are illustrative on Outlook only. And finally, the Suddenlink mail servers seem not to work well with Mac OS X’s native Mail client. After a bunch of trial and error I was able to get it to work. If you’re having trouble, let me know. I might be able to help.
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9 Responses to “The Not So Sudden Link Change”
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“They have a…” They have a what? Please, please finish that sentence. I’m hearing lots of grumbling from other Mac users. I’m thinking about switching to DSL (I’ve never heard any complaints about it), simply because it might be easier than changing my e-mail address with Suddenlink
I couldn’t remember Suddenlink’s name the other day so I thought, “I’ll go to Cox; they’ll have a link.” So much for common courtesy and minimal expectations. Cox’s Humboldt link is a dead page. Nice folks, eh? Grrrr!
Sorry. I have no idea what I was going to write. But I can help. I have gotten two of my computers connected to Suddenlink and have helped a couple others.
[...] The Not So Sudden Link Change [...]
I would like to know how you were able to get Mail work with SuddenLink.
I spoke to the SuddenLink Support and the person I spoke to couldn’t figure it out. What was the trick?
For those having trouble, this page shows my Mail settings for my Suddenlink account:
Ihave spent two hours tonight trying to change
my E-Mail address from allbrewer@cox.net to
allbrewer@suddenlink.net. All your web site does is
play games with you, You put in your E- Mail address as requested and nothing happens it starts trying to sell you something. I am through playing this silly game. Tomorrow morning I will find a company that wants my business Thank You.
Huh? First, all I am doing showing you my settings. I don’t work for Suddenlink, and I don’t guarantee what I am doing will work for you. Second, I am not selling anything. So, whatever your frustrations or whatever you are doing to cause them have nothing to do with me.
You’re welcome!
I believe what Mr Brewer meant was that the SUDDENLINK site plays games, not YOURS.
[...] When the sale of the local franchise by Cox to Cebridge (that has been re-branded as Suddenlink - OK, OK, stop with the commercials!) was announced, we had been told how much better things would be. Humboldt County, while a tiny drop in the Cox ocean, would become a relatively large market in Suddenlink’s system. But with a horribly handled email transition from Cox, erratic email service in general, poor technical support, the odd file upload problem and now this, things appear quite different. Did the company grow too fast by absorbing Humboldt County and other regions? Were they just not that good a company to begin with? Hard to say, now. I only hope they manage to get their act together soon. As we have all learned by the recent fiber outages, Internet access has become indispensable and must be reliable. Share This Post:These icons link to social bookmarking sites where readers can share and discover new web pages. [...]