Comments on: More Suddenlink Woes

By: Ron Kuhnel

Ron Kuhnel — Tue, 24 Apr 2007 20:45:54 +0000

I had a Toshiba Modem back when I had Suddenlink (purchased from Costco). It was certified to work back when the Service was Cox (and did work). So if are one of these people, and you were to take the Toshiba modem you own down to Sudddenlink, will they still swap it? In any case this is not a good situation and not very customer friendly to have possibly made obsolete all those Toshiba modems Eureka customers purchased from Costco which probably number in the hundreds, maybe even thousands. I remain very unimpressed with Sudddenlink, and am glad I got off when I did.

By: Carson Park Ranger

Carson Park Ranger — Thu, 19 Apr 2007 15:34:59 +0000

Tina Nerat suggested that the brand-new Toshiba modem which Suddenlink gave us might be the source of our problems. I took it down to the Suddenlink office and they exchanged it for a Motorola. This seems to have solved most of our Suddenlink problems.

By: Ron Kuhnel

Ron Kuhnel — Wed, 11 Apr 2007 04:15:05 +0000

The Cox Cable business did not just change its name. It was sold. New management too over, and I have been told a lot of new people replaced the Cox personnel. My sense is they are not as competent (including the mangagement), and that may explain why things went downhill so rapidly.

By: Mike Buettner

Mike Buettner — Tue, 10 Apr 2007 21:28:43 +0000

You can ditch StubbornLink altogether if you only want local affiliates. Digital TV broadcasts for free over the air. No HD as yet but coming.

By: Fred Mangels

Fred Mangels — Tue, 10 Apr 2007 13:17:57 +0000

What I don’t get is why the problem with Suddenlink. After all, didn’t pretty much just the name of the company change?

Aren’t the same people working there, using the same hardware? I would suspect they using mostly the same software, as well.

How could things go downhill so fast? And no, I don’t sue Suddenlink, except for cable TV, with which I’ve noticed no change.

By: Ron Kuhnel

Ron Kuhnel — Mon, 09 Apr 2007 17:14:05 +0000

I switched to DSL last month. 20% faster, same price, and no disconnects or those pesty problems with http://FTP. So far so good.

By: Carson Park Ranger

Carson Park Ranger — Sun, 08 Apr 2007 22:40:53 +0000

Rather annoying indeed. We have continual problems, and I kick myself for not having switched to DSL earlier.

By: Jay Koster

Jay Koster — Sun, 08 Apr 2007 21:42:54 +0000

You’re right, Bob. We should be outside. But the evil daystar, it hates us!

Seriously, though, I’ve been tracking my disconnects for the last few days. It seems to happen in prime-time hours, and every 15-30 minutes. It’s only for about 2-3 minutes, but it’s enough to interrupt everything I’m doing.

Rather annoying.