Over on the RTC mailing list there is more discussion of Suddenlink’s problems. Apparently people in certain areas are experiencing intermittent service failures. Personally, while I haven’t had complete service failures, I have had several days in which email service disappeared for hours at a time. These problems bring in to sharper focus the lack of choice in broadband service. In many areas you can only get cable so there is no choice. And of course, plenty of folks can’t get either. But hey! it’s Spring on the North Coast. What are you doing inside in front of the computer, anyway?
I had a Toshiba Modem back when I had Suddenlink (purchased from Costco). It was certified to work back when the Service was Cox (and did work). So if are one of these people, and you were to take the Toshiba modem you own down to Sudddenlink, will they still swap it? In any case this is not a good situation and not very customer friendly to have possibly made obsolete all those Toshiba modems Eureka customers purchased from Costco which probably number in the hundreds, maybe even thousands. I remain very unimpressed with Sudddenlink, and am glad I got off when I did.
Tina Nerat suggested that the brand-new Toshiba modem which Suddenlink gave us might be the source of our problems. I took it down to the Suddenlink office and they exchanged it for a Motorola. This seems to have solved most of our Suddenlink problems.
The Cox Cable business did not just change its name. It was sold. New management too over, and I have been told a lot of new people replaced the Cox personnel. My sense is they are not as competent (including the mangagement), and that may explain why things went downhill so rapidly.
You can ditch StubbornLink altogether if you only want local affiliates. Digital TV broadcasts for free over the air. No HD as yet but coming.
What I don’t get is why the problem with Suddenlink. After all, didn’t pretty much just the name of the company change?
Aren’t the same people working there, using the same hardware? I would suspect they using mostly the same software, as well.
How could things go downhill so fast? And no, I don’t sue Suddenlink, except for cable TV, with which I’ve noticed no change.
I switched to DSL last month. 20% faster, same price, and no disconnects or those pesty problems with FTP. So far so good.
Rather annoying indeed. We have continual problems, and I kick myself for not having switched to DSL earlier.
You’re right, Bob. We should be outside. But the evil daystar, it hates us!
Seriously, though, I’ve been tracking my disconnects for the last few days. It seems to happen in prime-time hours, and every 15-30 minutes. It’s only for about 2-3 minutes, but it’s enough to interrupt everything I’m doing.
Rather annoying.