As I wrote in my last post getting mail forwarded from our downtown office to my home office has been an ordeal. Confusion, misinformation and delay have caused considerable disruption in the mail for Morse Media.
Here is what happened after I thought I had successfully submitted a change of address form by going in to the main Eureka branch:
While at the old office cleaning up, the letter carrier arrived with mail. I said it’s supposed have a forwarder on it. He said he’d check on it and tell the other carriers (there seemed to be a new one each day). But not wanting to take any chances, I went back to the main branch. This time they had me talk to a Supervisor who looked all of 28. She told me that the post office doesn’t forward business mail. What?! I couldn’t believe that. Nowhere on their website was this policy made clear. No one (neither the mail carriers or the people behind the counter) had ever mentioned this policy. It seemed absurd on the face of it. She insisted this was true. I asked what I was supposed to do and she said I could fill out another form to put a hold on the mail sent to the old
address and I could stop by and pick it up. This sounded rather lame, but SHE WAS A SUPERVISOR! So I did.
The next day I got a notice from the Post Office at my new address that mail was indeed now being forwarded from the old address. So, back I went to the main branch and once again talked to the “Supervisor.” After she took my information and went behind the wall, I suppose to talk to an Uber Supervisor, she returned to tell me that she had been wrong and that mail addressed only to me personally would not be forwarded. But other mail would be. So, I then had to withdraw the hold on the mail she had me submit earlier.
After a couple weeks mail finally did start arriving at my new address. I learned that when mail has a forward it is shipped to some place in Sacramento, readdressed shipped back to Eureka and re-distributed to the new mail carrier route for delivery. Understandably, this has slowed payment and other correspondence down considerably. Talk about snail mail!
Beware, if you move your business and need to change your mailing address. Ask for the Uber Supervisor right away.
It’s sort of like computers. We come to rely on them and they work great most of the time. But when they break down it’s just maddening, frustrating and sucks lots of time and energy. Looking forward to that Valentine’s card from last year!
I have to say, I’ve had really good luck with the Postal Service. It’s astoundingly cheap and efficient.
When I worked for a major process service company, we routinely sent order packets out via USPS. Routinely, we had them go missing or end up in the wrong places altogether.
It sounds bad on its face, but when you considered that we sent out 500+ orders every day, and 10% of those were ‘lost in transit’ and new order documents had to be requested from our clients, the amount of man-hours and lost time for each day was staggering.
It was no wonder I hated dealing with the Post Office.
Well, you should get my Valentine’s card from 2010 in time for this year’s Valentine’s day.