As I wrote in my last post getting mail forwarded from our downtown office to my home office has been an ordeal. Confusion, misinformation and delay have caused considerable disruption in the mail for Morse Media.
Here is what happened after I thought I had successfully submitted a change of address form by going in to the main Eureka branch:
While at the old office cleaning up, the letter carrier arrived with mail. I said it’s supposed have a forwarder on it. He said he’d check on it and tell the other carriers (there seemed to be a new one each day). But not wanting to take any chances, I went back to the main branch. This time they had me talk to a Supervisor who looked all of 28. She told me that the post office doesn’t forward business mail. What?! I couldn’t believe that. Nowhere on their website was this policy made clear. No one (neither the mail carriers or the people behind the counter) had ever mentioned this policy. It seemed absurd on the face of it. She insisted this was true. I asked what I was supposed to do and she said I could fill out another form to put a hold on the mail sent to the old address and I could stop by and pick it up. This sounded rather lame, but SHE WAS A SUPERVISOR! So I did.
The next day I got a notice from the Post Office at my new address that mail was indeed now being forwarded from the old address. So, back I went to the main branch and once again talked to the “Supervisor.” After she took my information and went behind the wall, I suppose to talk to an Uber Supervisor, she returned to tell me that she had been wrong and that mail addressed only to me personally would not be forwarded. But other mail would be. So, I then had to withdraw the hold on the mail she had me submit earlier.
After a couple weeks mail finally did start arriving at my new address. I learned that when mail has a forward it is shipped to some place in Sacramento, readdressed shipped back to Eureka and re-distributed to the new mail carrier route for delivery. Understandably, this has slowed payment and other correspondence down considerably. Talk about snail mail!
Beware, if you move your business and need to change your mailing address. Ask for the Uber Supervisor right away.